Grievance Policy
The Board of Directors, Medical Staff and Management of Fisher-Titus Medical Center support our patients rights by providing a grievance process to respond to your concerns regarding patient rights, quality of care, patient safety or discharge readiness.
We encourage you to contact us with your concerns. You can contact us verbally or in writing by:
Verbal Grievance Ask to speak with our Risk Manager at 419-668-8101, Ext. 6580
or call 419-668-8101 and ask the operator to connect you with the Clinical Coordinator.
You may also call the Question and Concern Response Line at 419-668-8101, Ext. 6888.
Written Grievance Write to us at:
The Office of the President
Fisher-Titus Medical Center
272 Benedict Avenue
Norwalk, Ohio 44857
You also have the right to contact:
Ohio Department of Healthcare Standards and Quality
246 N. High Street
P.O. Box 118
Columbus, Ohio 43216-0118
Phone: 1-800-342-0553
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 630/792-5636
E-mail:
complaint@jcaho.org